Do you have any questions regarding our vans or roadside assistance? You’ll most likely find the answer here. If we’ve left your question unanswered, please contact us directly.

Rental - Indie Campers fleet


  • + How do I book and pay my reservation?

  • + Which payment methods are allowed?

  • + Are there any hidden costs?

  • + How does the Flexible Payment policy work?

  • + Do I need any to bring any additional items to successfully pick-up my vehicle?

    Rates & Reservation

  • + Is there a minimum rental period?

  • + How is the night rate calculated?

  • + What are the insurance and service costs for?

  • + What's the preparation cost for?

  • + Are there discounts available?

    Online check-in, pick up and return

  • + How does the online check-in work?

  • + What do I need to bring when I collect the RV?

  • + What is Indie Campers' safety policy?

  • + Is there a 24hr pick up/drop off service?

  • + Where are the collection and delivery depots?

  • + Where can I pick up and drop off the van?

  • + Some cities you serve have more than one airport. For which airport do you provide a shuttle service to your depot?

  • + What are the conditions of returning the camper van?

  • + What happens if I arrive late for the collection of the campervan?

  • + What happens if I miss my flight or it is delayed?

    Documentation and basic requirement

  • + Which driving licence is required to drive a campervan?

  • + Is there a minimum age to drive a campervan?

  • + How many people can drive the campervan?

    Cancellation / Modification / Upgrade Policies

  • + What should I do if I have to cancel my reservation?

  • + What is the Super Flexible Cancellation Policy?

  • + What is the upgrade policy?

  • + How does the Best Price Guarantee work?

The Campervans - Indie Campers fleet

    Campervan models and characteristics

  • + How can I choose the best model for my necessities?

  • + What is the model and engine of the vehicles?

  • + Do the campervans have manual or automatic transmission?

  • + How many people can ride in a campervan?

  • + Can I choose between the Classic or Indie design for my campervan?

  • + Can I actually see the campervans before confirming the booking?

  • + Can the campervans accommodate people with special needs?

  • + What is the difference between the vehicles marked as ‘Indie Campers’ and ‘Indie X’ on the search results?

    Campervan conditions

  • + How do you clean the vans?

  • + Are the RVs supplied with a full tank?

  • + Do I have to refuel them?

  • + Do I have to clean the campervan?

    Campervan equipment

  • + What is included in every rental?

  • + Does the campervan have air conditioning?

  • + Does the campervan have an independent heating system?

  • + How does the shower work?

  • + How does the chemical toilet work?

  • + What is a cooling box? How does it work?

  • + Does the campervan have sockets and plugs inside?

  • + What is included in the kitchen kit?

    Campervan autonomy

  • + What is the capacity of the fuel tank? How is the fuel consumption?

  • + What is the capacity of the water deposit? And how do I empty the grey water deposit?

  • + Where can I refuel the freshwater tank?

  • + If I don’t plug the RV in overnight, may I run out of energy?


  • + Can I rent extra equipment such as surfboards, wetsuits and other cool stuff?

  • + What if I want to add or delete an extra after the booking is concluded?

  • + Do the campervans have surf or bike racks?

  • + How does the WiFi work? Is it available everywhere in Europe?

  • + What is the "After-trip Cleaning (pet-friendly)" extra?

  • + Do I need to bring bedding sheets or sleeping bags?

  • + What kind of surf boards are available to rent for my road trip?

  • + Do I need to bring child seats?

  • + What is included in the "Essentials Travel Kit"?


  • + Is the campervan covered?

  • + What is the security deposit? How is it retained?

  • + What do the Protection Plans cover?

  • + Are there exclusions to the maximum liability of each Protection Plan?

  • + Does any protection plan cover my personal belongings?


  • + Are pets allowed?

    Gas Policy

  • + What is the gas policy?

    Kilometers/miles policy

  • + What is the kms (or miles) policy?

Trip - Indie Campers fleet

    Travel tips

  • + Do you have a list of best spots and places to visit?

  • + Do you have a list of recommended campsites?

  • + Where am I allowed to travel?

  • + Do I have to stay in a campsite during the night?

  • + How do I pay tolls?

  • + Can I take a campervan from the UK to the EU and vice-versa?

    Emergencies and Roadside Assistance

  • + What happens if the campervan has any problems? Is there roadside assistance?

  • + Who should I contact with any campervan questions?

    Dedicated travel information

  • + What are the special regulations for Swiss customers travelling in Switzerland?

Subscription Plans - Indie Campers fleet

    Rental conditions

  • + Where are long term RV rentals available and who can subscribe?

  • + Is there a minimum/maximum subscription period?

  • + What is included in the long term rental?

  • + Can I pick up the campervan in one location and drop it off in another one?

  • + Can I check out the campervans before subscribing?

  • + Can I renew my subscription?

  • + What is the upgrade/downgrade policy?


  • + How many people can drive the campervan on a subscription?

  • + What is the mileage policy on a campervan subscription plan?

  • + Are all campervans insured?

  • + Is customer support included in all subscription products?


  • + How does payment work?

  • + Is there any security deposit?

  • + What is the cancellation policy?

  • + Why is the monthly price always the same (every month) on the annual subscription plan?

Marketplace - Hosts FAQs

    Getting started at Indie Campers

  • + Who can join Indie Campers Marketplace?

  • + What do I need in order to sign-up?

  • + Is it free to list my vehicle?

  • + How much control do I have over prices?

  • + What does price parity mean?

  • + How does the booking process work for me as a Host?

  • + How can I sell additional services/extras to Travellers?

  • + What documents must I upload?

    My Listings

  • + How do I set my rates?

  • + How do I edit the information on my listing?

  • + How can I change my Cancellation Policy?

    Interactions with Travellers prior to rental

  • + How am I informed about a new booking request?

  • + How do I respond to a Booking Request?

  • + How much time do I have to respond to a Booking Request?

  • + How long does the Traveller have to confirm and pay a booking?

  • + What are the minimum requirements on activity standards expected from Hosts?

  • + Can I cancel a confirmed booking?


  • + What time can a renter pick up/drop off my vehicle?

  • + Where can I see the Traveller’s contact details?


  • + How does the payment process work at Indie Campers?

  • + Can the renter pay me directly instead of using the website?

  • + How is my remuneration calculated?

  • + What happens if the Traveller cancels the booking?

Marketplace - Travellers FAQs

    Cancellation Policies

  • + How do the cancellation policies work on the rental marketplace?

  • + What is the Super Flexible Cancellation Policy?

  • + What is the Flexible Cancellation Policy?

  • + What is the Moderate Cancellation Policy?

  • + What is the Strict Cancellation Policy?